Terms of Service

1. Introduction and acceptance

These Terms and Conditions ("Terms") govern your access to and use of kreatorcity.com, kreatorcity.in, the Kreatorcity web application, and related services (the "Platform"), operated by Kreatorcity OPC Private Limited ("Kreatorcity", "we", "us", "our").

Registered office:

C-03, Urban Serenity, Sarjapura, Bengaluru – 562125, Karnataka, India.

By creating an account, purchasing a subscription, accessing, or using the Platform, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the Platform.

2. Definitions

• Creator — an influencer, content creator, or digital creator registered on the Platform.
• Brand — a business, advertiser, or authorised representative registered on the Platform.
• User — any Creator or Brand.
• Campaign — an opportunity or campaign created by a Brand.
• Collaboration — an engagement between a Brand and Creator arising through the Platform.
• Creator Plus — Kreatorcity’s paid Creator subscription tier.
• Trust Score / Creator Score — any Kreatorcity-generated score, ranking, indicator, or assessment based on available Creator information and social-performance data.

3. Eligibility

Users must be at least 13 years old to use the Platform.

If you are under 18, you may use Kreatorcity only with the consent and involvement of a parent or lawful guardian where required by applicable law. Any Collaboration, payment arrangement, commercial commitment, or other legally binding transaction involving a user under 18 may require the parent or lawful guardian to review, approve, or enter into the relevant agreement on the user’s behalf.

By using the Platform, you represent that:

• The information you provide is accurate and complete.
• If you are under 18, any consent or approval required from your parent or lawful guardian has been obtained.
• You are authorised to act on behalf of a Brand where applicable.
• You will comply with these Terms and applicable law.

4. Nature of Kreatorcity

Kreatorcity is a technology marketplace that helps Brands and Creators discover each other, review Creator information, create or apply to Campaigns, and arrange Collaborations.

Kreatorcity is not an advertising agency, talent agency, employer, representative, or agent of any User, unless expressly agreed otherwise in writing.

Unless specifically stated for a separate service, Kreatorcity is not a party to the commercial agreement between a Brand and Creator.

The Brand and Creator are responsible for agreeing and fulfilling Collaboration terms, including:

• Deliverables.
• Compensation.
• Timelines.
• Payment terms.
• Approval requirements.
• Usage rights.
• Usage duration.
• Exclusivity.
• Revisions.
• Advertising disclosures.
• Cancellation arrangements.

Kreatorcity does not guarantee that any Campaign will receive applications or that any User will enter into a Collaboration.

5. Accounts and security

Users may be required to create an account to use Platform features.

You are responsible for:

• Maintaining accurate account information.
• Securing your account credentials.
• All activity conducted through your account.
• Notifying Kreatorcity of suspected unauthorised use.

Kreatorcity may use OTPs, access tokens, refresh tokens, and other authentication or security measures.

6. Creator Instagram connection

Creators may connect their Instagram account through third-party infrastructure such as Phyllo.

Kreatorcity currently uses Phyllo for Instagram only.

By connecting an Instagram account, a Creator authorises the retrieval and processing of available information in accordance with the permissions granted and Kreatorcity’s Privacy Policy.

A disconnected account may lose access to verification, analytics, discovery, or other related features.

7. Creator metrics, scores, and estimates

Creator metrics, Trust Scores, Creator Scores, rankings, recommendations, earnings estimates, pricing indicators, campaign-fit indicators, or similar information provided by Kreatorcity are informational tools only.

They do not guarantee:

• Authenticity.
• Future reach.
• Views.
• Engagement.
• Conversions.
• Sales.
• Earnings.
• Return on investment.
• Suitability for a Campaign.

Brands are responsible for conducting their own evaluation before entering into a Collaboration.

8. Campaigns and Collaborations

Brands may create Campaigns and specify relevant requirements.

Creators may apply to Campaigns or receive direct Collaboration requests where supported.

The Brand and Creator are responsible for confirming the final terms of their Collaboration before work begins.

Kreatorcity may provide functionality to record terms such as:

• Deliverables.
• Compensation.
• Payment terms.
• Content approval.
• Usage rights.
• Usage-right duration.
• Exclusivity.
• Revision rounds.
• Posting timeline.

Kreatorcity does not automatically become responsible for enforcing private Collaboration terms merely because those terms are recorded on the Platform.

9. Subscription plans and fees

a. Brand subscription

The current standard Brand subscription is ₹1,599 per month, unless a different price, promotion, trial, enterprise arrangement, or plan is displayed at the time of purchase.

b. Creator Plus

The current Creator Plus subscription is ₹149 per month, unless a different price, promotion, trial, or plan is displayed at the time of purchase.

c. Price changes

Kreatorcity may change subscription prices or plan features prospectively.

Where required, changes will be communicated before they apply to an existing recurring subscription.

d. Taxes

Displayed prices may be subject to applicable taxes unless expressly stated otherwise.

Users are responsible for taxes applicable to their own activities and Collaborations.

10. Subscription renewals, cancellation, and refunds

Paid subscriptions may renew according to the billing cycle presented at checkout unless cancelled in accordance with the Platform’s cancellation process.

A User may cancel a subscription to stop future renewals.

Subscription payments are non-refundable once charged, except where a refund is required by applicable law or Kreatorcity expressly agrees otherwise.

Cancellation does not automatically entitle a User to a prorated refund for unused time in a billing period.

Users should retain access to paid features until the end of the already-paid billing period unless the account is suspended or terminated for breach, fraud, abuse, or another lawful reason.

11. Brand-to-Creator payments

At present, Brand-to-Creator Collaboration payments take place outside Kreatorcity.

Kreatorcity does not currently collect, hold, escrow, or distribute Collaboration payments between Brands and Creators.

Brands and Creators are solely responsible for:

• Agreeing the Collaboration fee.
• Invoicing.
• Payment method.
• Payment timing.
• Tax treatment.
• TDS/GST obligations where applicable.
• Resolving payment disputes.

Kreatorcity is not responsible for non-payment, late payment, chargebacks, or disputes arising from payments made outside the Platform.

12. No automatic agency commission

Unless expressly disclosed for a separate paid service, Kreatorcity does not charge an agency commission merely because a Brand and Creator discover or contact each other through the Platform.

Subscription and feature fees charged by Kreatorcity are separate from the Creator’s Collaboration compensation.

13. Collaboration cancellations and disputes

Kreatorcity does not currently adjudicate or financially settle Collaboration disputes between Brands and Creators.

Any cancellation, rescheduling, refund, replacement, delivery, approval, or payment dispute relating to a Collaboration must be resolved directly between the Brand and Creator.

Kreatorcity may, at its discretion, take action against an account where there is evidence of fraud, misuse, harassment, repeated bad-faith conduct, or violation of these Terms.

14. Creator content and usage rights

Creators retain ownership of their original content unless different rights are expressly agreed with a Brand.

Brands and Creators are responsible for agreeing the scope of usage rights for Collaboration content.

Usage rights may include:

• Organic social usage.
• Brand reposting.
• Paid advertising.
• Website or e-commerce usage.
• Whitelisting or creator-handle advertising.
• Broader digital usage.
• Territory.
• Duration.
• Exclusivity.
• Perpetual or limited rights.

Kreatorcity does not automatically transfer ownership of Creator content to a Brand.

15. Advertising disclosures

Brands and Creators are responsible for complying with applicable advertising, consumer-protection, social-platform, and disclosure requirements.

This includes applicable ASCI influencer advertising guidelines and any legally required disclosure of sponsored, gifted, paid, affiliate, or other commercial relationships.

Kreatorcity is not responsible for a User’s failure to make legally required disclosures.

16. User obligations and prohibited conduct

Users must not:

• Provide false or misleading information.
• Manipulate engagement or social metrics.
• Impersonate another person or business.
• Commit fraud.
• Misuse Creator or Brand contact information.
• Send unlawful spam through data obtained from Kreatorcity.
• Upload unlawful, infringing, defamatory, or harmful content.
• Scrape or systematically extract Platform data without permission.
• Reverse-engineer the Platform.
• Transmit malware.
• Interfere with Platform security.
• Attempt unauthorised access.
• Harass other Users.
• Use the Platform for unlawful purposes.

17. User-uploaded files and content

Users may upload materials such as:

• Campaign briefs.
• NDAs.
• Profile images.
• Campaign images.
• Creator content.
• Other Platform materials.

Users retain ownership of their materials but grant Kreatorcity a limited, non-exclusive licence to host, store, reproduce, transmit, and display those materials as necessary to operate the Platform.

Users represent that they have the rights and permissions required to upload and use such materials.

18. Kreatorcity intellectual property

Kreatorcity owns or licenses the Platform and related intellectual property, including:

• Brand name and logos.
• Software.
• Interface and design.
• Proprietary methodologies.
• Creator/Trust Score methodologies.
• Databases.
• Original Platform content.

Users may not copy, reproduce, distribute, reverse-engineer, or commercially exploit Kreatorcity intellectual property except as expressly permitted.

19. Third-party services

Kreatorcity may rely on third-party providers such as:

• Phyllo.
• Instagram/Meta.
• Amazon Web Services.
• Communications providers.
• Authentication providers.
• Other operational vendors.

Kreatorcity is not responsible for third-party outages, API restrictions, platform-policy changes, data availability changes, or service discontinuation outside Kreatorcity’s reasonable control.

Third-party services may have their own terms and privacy policies.

20. Suspension and termination

Kreatorcity may suspend, restrict, or terminate an account where reasonably necessary because of:

• Breach of these Terms.
• Suspected fraud.
• Fake or manipulated information.
• Harassment.
• Security risk.
• Unlawful activity.
• Legal or regulatory requirements.
• Material harm to Kreatorcity or other Users.

Users may request account closure subject to outstanding obligations and applicable retention requirements.

21. Disclaimers

The Platform is provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.

Kreatorcity does not guarantee:

• Uninterrupted availability.
• Error-free operation.
• Accuracy or completeness of every third-party data point.
• Authenticity or conduct of every User.
• Campaign success.
• Creator performance.
• Reach, views, engagement, sales, conversion, revenue, or ROI.
• Availability of any specific Creator or Brand.

Nothing on Kreatorcity constitutes legal, tax, financial, investment, or professional advice.

22. Limitation of liability

To the maximum extent permitted by law, Kreatorcity will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including loss of profit, revenue, data, goodwill, opportunity, or anticipated savings arising from use of the Platform or a Collaboration.

Subject to liability that cannot legally be excluded, Kreatorcity’s total aggregate liability arising out of or relating to the Platform or these Terms will not exceed the total fees actually paid by the relevant User to Kreatorcity during the three (3) months immediately preceding the event giving rise to the claim.

23. Indemnity

To the extent permitted by law, Users agree to indemnify and hold harmless Kreatorcity, its directors, officers, employees, and authorised representatives from claims, losses, liabilities, damages, and reasonable costs arising from:

• Breach of these Terms.
• Unlawful User content.
• A Campaign or Collaboration.
• Infringement of third-party rights.
• Violation of applicable law.
• Fraud or misconduct.

24. Privacy

Personal data is handled in accordance with the Kreatorcity Privacy Policy.

Users should review that Policy for information on Instagram data, authentication, security logs, cookies, storage, service providers, and user rights.

25. Force majeure

Kreatorcity will not be responsible for a failure or delay caused by circumstances reasonably beyond its control, including cloud outages, third-party platform restrictions, telecommunications failures, cyber incidents, natural disasters, government action, or similar events.

26. Governing law and dispute resolution

These Terms are governed by the laws of India.

The parties should first attempt to resolve any dispute in good faith.

If a commercial dispute between a User and Kreatorcity remains unresolved, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, with the seat and venue of arbitration in Bengaluru, Karnataka, India, subject to final legal review of the arbitration clause.

The courts at Bengaluru, Karnataka will have jurisdiction over matters that may properly be brought before a court.

This section does not govern private disputes solely between a Brand and Creator, which remain their responsibility.

27. Support and grievance contact

For account, Platform, legal, or support queries:

Kreatorcity OPC Private Limited

C-03, Urban Serenity, Sarjapura, Bengaluru – 562125, Karnataka, India

Email: support@kreatorcity.com

28. Changes to these Terms

Kreatorcity may modify these Terms from time to time.

The latest version will be posted on the Platform with a revised "Last updated" date.

Where required by law or where a change materially affects paid services, additional notice may be provided.

29. Contact

Kreatorcity OPC Private Limited

C-03, Urban Serenity, Sarjapura, Bengaluru – 562125, Karnataka, India

Email: support@kreatorcity.com